Navigating Difficult Conversations
Develop your toolkit for work's inevitable difficult conversations
This is a core set of skills, essential for managers and professionals of all levels. There will inevitably be differences of interests, needs, values, priorities, personalities; there will also be conflicts over the allocation of resources and what direction to take. Knowing how to approach conversations over these differences will open up many doors for you. This training gives you the tools for what to do before, during and after the conversation.
The course helps you develop your emotional intelligence so that you become aware of your behaviours and triggers. This awareness is the first step to managing your own emotional response. It also gives you the foundation for anticipating and reading the responses of others. By doing so, you can adapt your communication to help others manage their own responses.
The course draws also on tools developed in non-violent communication, in language models, framing, awareness of belief, state, body language, power, and strategic thinking. It also draws on the knowledge of some of the best experts from hostage negotiation. After all, if it works there, it will probably help at the office, or at home!
Navigating Difficult Conversations - Feedback
Discover what the participants think about this training
As always, attending a training by Laurence is an enriching experience. Thank you for adapting to your audience and referring to so many books / authors. The reading completes what has been learnt.
Navigating Difficult Conversations
Fantastic coach: only positive observations. Excellent training course with the perfect combination of theory and interactive practice exercises. Learned many valuable strategies, tips and tricks to deal with difficult situations.
From Conflict to Growth
I really enjoyed this training and found it very well done, with a balanced mix of theory and practice. Laurence is friendly and knowledgeable, and I would recommend this training to other colleagues!
The Art of Conflict Management
Very useful seminar. The trainer responded perfectly to our needs and provided helpful material. Very good group dynamics thanks to the moderation skills of the trainer.
From Conflict to Growth
”Laurence gets to some hidden points which are under the surface. He is very knowledgeable and can manage a crowd with great attitude and passion. He got us to talk to each other about things we would normally not do.”
Goldman Sachs Participant
”Very impressive interpersonal skills of the trainer. He handled the confrontation and volatility of certain members of the course so that people realise what to change.”
Creating a Culture that Works
For further Feedback, please go to the Recommendations section at the bottom of my LinkedIn page
I train & coach conflict management at the EU and in the corporate world to senior, middle and first-time managers.
I’ve been training variations of conflict management for over a decade, but I’ve been refining my strategies in it for as long as I can remember. And it seems that the need for dialogue is now more acute than at any time I’ve experienced – the crises we see on the news have a habit of seeping into daily life.
What I train is what I try to practice whenever the conversation becomes high stakes. It’s founded on the coaching skills of listening, the self-awareness and management skills I’ve learnt from yoga and meditation, the language skills I learnt from NLP, and from deep reading. This is a deep skillset, which means there will always be the next level to develop to.
Laurence Whelehan - Conflict Management Trainer & Coach
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+49 152 0309 8845
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